TEXAS BOARD OF PROFESSIONAL ENGINEERS AND LAND SURVEYORS

COMPACT WITH TEXANS

The Texas Board of Professional Engineers and Land Surveyors is committed to delivering outstanding customer service. Our service will be delivered in accordance with the highest standards of professionalism, ethics, accountability and efficiency. We are pleased to develop this Compact with Texans as we endeavor to provide total customer satisfaction.

Formal written complaints concerning the Board's services may be directed to:

The TBPELS policy is to respond to each written complaint concerning the Board's services within 10 working days. If resolution is not possible within 10 working days, the written response to the complainant will indicate when the customer service representative expects to provide a resolution.

All other complaints or suggestions may be submitted to the Executive Office or to the Division Directors for resolution through established methods. The formal written complaint process is not intended to circumvent the current rules and policies that have been and will continue to be used by the Board's customers as a means of receiving information and resolving issues. The Board sincerely hopes that the information provided in its Compact with Texans is helpful and thanks you for accessing its web site. The Texas Board of Professional Engineers and Land Surveyors welcomes your suggestions.

The mission of TBPELS is to protect the public health, safety, and welfare by licensing only individuals found to be competent to practice professional engineering and professional land surveying in Texas and to enforce the Texas Engineering and Surveying Practice Act. Our customer service program will measure customer service satisfaction by allowing our customers to rate the services we provide in conjunction with our responsibilities.

The Licensing Division of the Texas Board of Professional Engineers and Land Surveyors consists of the following programs:

• Application for Professional Engineer and Registered Professional Land Surveyor
• Assistance, Review, and Evaluation of Engineering and Surveying Experience
• Coordination and Administration of Engineering and Land Surveying Examinations
• Continuing Education Requirements and License and Registration Renewals
• Firm Registration and Renewal

This division provides our customers with all the information and applicable forms for becoming a licensed professional engineer or registered professional land surveyors. The Licensing Division conducts the initial review and evaluation of each applicant's experience. The division coordinates the administration of a national examinations (the Principles and Practice of Engineering Exam, the Principles of Surveying Exam) and administers a Texas Specific Surveying Exam. The Licensing Division also provides the information and applicable forms for engineering or surveying firms to become registered with the Board. This division provides our customers with the instructions and forms necessary for the renewal of all professional engineering and surveying licenses. The division also handles the maintenance of each licensee's master file record from which the roster of engineers and surveyors is produced. All pertinent information and forms relative to the licensing and examination processes and firm registration may be accessed from the Board's web site at https://pels.texas.gov. For additional information or further assistance, please call (512) 440-7723 or email us at: info@pels.texas.gov.

The IT Division of TBPELS consists of the following programs:

• Maintenance and Upgrades of the Agency Workstations and Server Equipment
• Maintenance and Support of the Agency Website and all Relevant Roster Features and Online Payment Processes
• Preparation and Distribution of Agency Publications including but not limited to The Law and Rules of the Texas Engineering Practice Act Publication and Newsletter

The Compliance Assistance Division of the Texas Board of Professional Engineers consists of the following programs:

• Complaints Against Licensed Professional Engineers or Registered Professional Land Surveyors
• Complaints Against Unlicensed Imposters
• Guidance on Engineering and Surveying Activities in Texas
• Policy Advisory Opinions

This division provides our customers with the instructions and forms necessary for filing a complaint against either a licensed professional engineer, a registered professional land surveyor, or an unlicensed imposter. The division conducts investigations based on the allegations and findings, and recommends possible sanctions subject to Board approval when a violation of the Texas Engineering and Surveying Practice Act has occurred. The Enforcement Division also provides guidance to our customers concerning engineering and surveying activities in Texas. For additional information or further assistance, please email us at: info@pels.texas.gov.

The Texas Board of Professional Engineers and Land Surveyors is honored to serve the citizens of Texas, other state agencies and local governments in Texas. Thank you for allowing us to be of service to you.

: 1917 S. Interstate 35, Austin, TX 78741   Email : info@pels.texas.gov   Phone : 512-440-7723   Fax : 512-440-0417